Disability Rights Legal Center (DRLC), established in 1975, is a leading and innovative non-profit organization dedicated to championing the rights of people with disabilities through litigation, education, and advocacy. The Community Advocacy Program (CAP) serves as the first point of contact for individuals seeking assistance from DRLC. CAP connects individuals in need of legal assistance with resources and referrals, including:
Collaborating with DRLC’s litigation team to investigate matters for potential representation;
Providing resources and referrals;
Conducting community trainings to educate the community on their disability related rights.
CAP serves approximately 1,500 individuals per year.
Handle all initial requests for assistance received by DRLC through CAP’s intake line, voicemails, web, in-person inquiries, electronic mail, and U.S. mail.
Interview individuals with requests for assistance to obtain basic information, determine nature of the problem and desired resolution;
Assess incoming intakes for appropriate and adequate information and contact callers to obtain additional information.
Provide information and referral assistance to callers when issue and/or caller are not eligible for full intake or as instructed by CAP Director.
Input data and maintain DRLC’s database on all individuals who request assistance.
Ability to perform several different tasks during the day and input data/information.
Prepare trainings and information on CAP systems to train volunteers and interns.
In collaboration with CAP Director, train volunteers and interns on CAP systems.
Manage the technical set up of volunteer and intern computers and remote access, collaborate with Benchmark to ensure proper setup for volunteers and interns.
Conduct intakes and manage a caseload of intakes from inception to completion.
Draft and send closing letters.
Draft correspondence as instructed, light office duties.
Participate in litigation meetings, take notes on all intakes and open CAP investigations.
Contribute to self-help, know your rights and other written materials.
Prepare and run CAP related reports and analyses as needed.
Participate in community outreach as needed.
Other duties as assigned.
Salary/Benefits: Salary is $42,000/yr. Benefits include 100% employer paid health, dental, vision, group life, and long term disability coverage. 15 days of paid vacation plus company holidays. Eligible to participate in AFLAC coverage and a 401(k) plan. This is an exempt position, offering schedule flexibility.
• College degree REQUIRED
• Spanish fluency REQUIRED
• Competency in Adobe Acrobat, Word, Excel, and PowerPoint
• Ability to master and use database management software (DRLC will provide training)
• Demonstrated project management skills, including tracking and meeting deadlines, managing competing priorities, working under pressure and communicating with team members
• Attention to details
• Highly motivated, responsible and able to work independently
• Flexibility to assist with a broad range of projects
The Program Assistant may work from one of our two offices (Inland Empire office in Ontario, CA and 350 S Grand Ave in Los Angeles, CA) or remotely, but will be required to travel to LA and to community outreach events on a periodic basis. The DRLC encourages remote working and supplies and maintains technological solutions to allow productive and collaborative work from any location, creating a strong team-environment with flexibility
How to apply:
Open until filled. Please do not apply if you do not meet all of the required qualifications.
Email resume, cover letter, and references to Carmen Boroumi: firstname.lastname@example.org Please state in the subject line: CAP Coordinator Position, and Your Name.
For more information on the Disability Rights Legal Center visit: www.drlcenter.org
Persons with disabilities, persons of color, women, and other minorities are strongly encouraged to apply
Application deadline December 30, 2016