Help Desk Analyst

Help Desk Analyst

Job Description:
Cross Link Consulting, one of the CSRA’s leading IT firms, is hiring both Part-Time and Full-Time IT Positions in the Augusta, GA area. We are looking for detail-oriented individuals who are driven to improve the experience for the customer, who always strive to improve service delivery, and seek increasingly-efficient ways to do so. Our customers depend on us to provide Help Desk and Professional Services, and we’re seeking like-minded individuals who can be that customer hero with us.

Position Description:
The Help Desk position focuses mainly on remote monitoring of client systems, proactively remediating issues, and searching for trends and precursors that indicate an imminent or underlying problem. The Help Desk also provides deep research and solution proposals to new or obscure issues that we encounter at client sites or internally. Additionally, the Help Desk personnel strive to create processes and check lists for recurring tasks, ensuring that setup or remediation is performed consistently and thoroughly.


  • Monitor remote systems, and strive to improve our ability to identify problems
  • Create processes to facilitate consistent and efficient setup or remediation
  • Research problems and propose best-practice solutions
  • Capture knowledge so as to improve future problem-solving instances
  • Strive to improve the experience for clients, through ticketing and automation
  • Strive to minimize system down-time and interruptions for clients

Required skills:

  • 1+ years of progressive experience in troubleshooting and user support
  • Strong knowledge of Windows servers & networks
  • Attentiveness to customer service; driven by customer needs
  • Some proficiency in scripting and programming
  • Excellence in interpersonal and communication skills; able to discuss both technical and non-technical matters, especially to those without a technical background
  • Strong problem-solving background
  • Must be friendly, with a professional appearance and demeanor


Applicant’s should within 30 minutes of North Augusta, SC
Bachelor’s Degree in a relevant area of study (Networking, Systems Administration, Computer Science, etc.) from an accredited institution an asset.

Email resume to:

Job Type: Full-time

Account Executive

If you have Strong Communication Skills and Enjoy Helping Others, We Want to hear From You! Join a top- performing financial company that offers outstanding opportunities for an energetic, self-motivated individual to make an impact as an account executive. We offer paid training, career advancement opportunities, a competitive base salary and bonuses with earning potential up to $100K.

J.D. Mellberg Financial is an independent financial advisory firm specializing in retirement planning. Dedicated to personalized service with uncompromising integrity, J.D. Mellberg has proudly been a part of the elite group of companies that has made it to the prestigious Inc. 500/5000 list of the fastest growing companies in America for the past 4 years.

As an Account Executive at J.D. Mellberg, you will respond to customer inquiries using a computerized system in a call center environment; set appointments for financial advisors; support your peers and management, and contribute to meeting our company goals.


Team player with strong communication skills
1-3 years of customer service experience in a call center/sales floor environment
Strong computer skills and proficiency in using Microsoft Office
Attention to detail
Ability to adapt to change in a dynamic environment
Professional appearance
Financial background preferred, Insurance License a plus

Work From Home – Customer Service Representative

Company: ERAC

Title: Work From Home – Customer Service Representative

Description: The Contact Center for Enterprise Holdings, EAN Services, LLC currently has several openings for full-time Work From Home Customer Service Representatives. Customer Service Representatives are responsible for offering exceptional service and using creative problem-solving skills to satisfy their customers. They handle feedback and offer solutions in accordance with the company’s guidelines and policies. Representatives also answer general customer and branch inquiries, research reservations… observation, must be available to work both weekend days (Saturday & Sunday) Work From Home Requirements: Must currently live in the state of Arizona Must currently reside in the Sierra Vista metropolitan area Have permanent residence with a defined working space that is clean, ventilated and quiet Working space with working smoke detector, fire extinguisher, and first aid kit Work From Home Technical Requirements: Computer or PC (No Mac) OS Version: Windows 7 or Windows 8 Computer USB… – Permanent – Full-time

Location: Sierra Vista, AZ

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