AND Agency is a full-service marketing agency based in Chicago, IL, with offices in Illinois, Texas and Ontario, Canada. We deliver an innovative and effective brand of marketing and business process outsourcing to organizations looking for creative, long-lasting solutions that drive business growth. Included in our client list are leading brands such as AT&T, DIRECTV, Time Warner, HBO, Showtime, Cinemax, Sonic Healthcare, Hilton Hotels, Allstate Insurance and many other companies.
We are currently looking for a highly motivated and committed Call Center Interviewer to join AND Agency’s Contact Center in San Antonio, Texas.
About the role:
Reporting directly to a Contact Center Manager, the Executive Interviewer is responsible for conducting telephone interviews with Key Decision makers of small to mid-sized businesses across Canada and the United States.
Not the typical call center role
Every Interviewer has a guaranteed base rate with the opportunity to make more
Full time, Monday to Friday
Hours between 8:30 am – 5:30 pm
Friendly and professional work environment
Benefits including health & dental insurance
Chance to grow within the company
Responsibilities & Duties:
Utilizing a dialer system, the Executive Interviewer conducts interviews utilizing various methodologies and technologies to obtain statistical information as requested by our clients.
Successfully gains access to key decision-makers and engages them in dialogue on subject matters in which they are experts to uncover qualitative marketing insights.
Must be able to identify respondent objections and offer appropriate rebuttals with the intention to gain cooperation and skillfully seek to develop and maintain productive and harmonious relations with respondents (individuals, businesses, institutions) of assigned surveys.
As needed, schedules and follows-up on appointments to conduct surveys at a later time.
Consistently maintains excellent quality standards and professionalism while performing job related duties at all times.
Utilizing the interview script, the Call Center Interviewer may make limited decisions while conducting an interview and knows when to refer unusual or challenging situations to the Contact Center Manager.
Qualifications & Skills:
A minimum of one year experience in a sales type or collections type outbound contact center environment
Professional telephone communication and written skills
Strong listening and negotiating skills and proven success in a competitive or goal oriented work environment.
Ability to perform well under pressure and multi-task in a fast-paced environment.
Self-motivated with strong time management skills
Ability to comfortably operate a computer, related software
Accountable and owns the results of each customer interaction.
Must be enthusiastic team players and willing to take an active role in campaigns and team building initiatives.
Desire to learn and grow with the company
We are located at 1045 Cheever Blvd Suite 108 San Antonio, just one block outside Loop 410 with easy access to Broadway and Nacogdoches.
AND Agency is dedicated to a policy of nondiscrimination on any basis including race, color, creed, religion, national/ethnic origin, sex, age, family status, or sexual orientation. We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit or restrict their access to employment opportunities. If you require accommodation at any stage of our recruitment and selection process, please contact us at 1-800-461-3924 ext. 119.
Please note that all applicants must be eligible to work in the US.
We thank all candidates for their interest. However, only those selected for an interview will be contacted.
To learn more about AND Agency, please visit our website at www.andishere.com.
AND Agency is an Equal Opportunity Employer