Inbound Customer Service Representative

TRC Staffing

About the Opportunity:
Energetic Customer Service Representatives are needed for our client’s call center in San Antonio, Texas! CSRs will interact with customers to provide information in response to inquiries about services and process payments in regards to billing.

Core Responsibilities:
Answer inbound inquiries regarding customer accounts and product services. Obtain information from customers by phone regarding orders and assist as needed. De-escalate and resolve customer complaints. Provide information to potential customers. Update and document customer information and interactions in the database.

Ability to work in a fast paced, call center environment. Must possess an outgoing personality and have the ability to build rapport quickly to resolve customer questions and/or needs. Exceptional communication skills, professional phone etiquette and efficient computer skills required! Must have experience with Microsoft Office, data entry, the ability to type 30 wpm and navigating multiple screens.

Education and Experience:
Qualified candidate must have a High School Diploma or GED.

$10.00 Per Hour $11.00 for bilingual fluent in Spanish + Bonus pay as well as performance based incentives available!!!

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